RETURN AND EXCHANGE POLICY
Last Updated: April 2021
RETURN AND EXCHANGE POLICY
- BRAND NEW MERCHANDISE:
Merchandise that has been purchased online at joiejewelry.ca, or in person, will be accepted for refund or exchange within 30 days following delivery, provided merchandise has not been worn, altered, engraved, or special-ordered.
All returns must be accompanied by a sales receipt, original packaging and a certificate of authenticity.
- ESTATE COLLECTION
Estate merchandise that has been purchased online at www.joiejewelry.ca, or in person, will be accepted for refund or exchange within 15 days following delivery.
Merchandise is accepted for refund or exchange if returned in saleable condition, with all tags (if applicable), as well as with the original packaging, including all accessories and documents (sales receipt and appraisal certificate)
Special order, personalized, engraved, or altered merchandise cannot be returned for exchange or refund.
- CUSTOM WORK
Custom work may not be returned for exchange, credit or refund.
How to return your merchandise:
- Call us at + 1 647-822-9285 or email us at info@joiejewelry.ca
- Carefully pack the merchandise, including the original packaging, certificate of authenticity and/or appraisal.
- Ship to Joie Jewelry: 220 Bloor Street West Toronto Ontario M5S 1T8
- Upon receiving your return, Joie Jewelry will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable exchange or refund.
If you have any questions, please contact the Toronto boutique at +1 647 822 9285
Tuesday – Saturday 11:00 AM – 6:00 PM EST
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Let customers speak for us
I am very happy with the ring, high quality and the non round form is quite different and make it special.
Loved how it was packaged! The jewelry is stunning
Lovely little bejeweled necklace with the letter M in the center. I believe my daughter will
Love it!!
This was my second time ordering from Joie Jewelry. My order was accepted and shipped super quickly! Reached within estimated time via Canada post. I am very happy with my purchase and Joie Jewelry’s service! Definitely will purchase in future again! :)
Was a gift for a 21st birthday. Recipient loved it!
I am so in love with this necklace I wear it every single day! I think it's such a unique spin on the classic initial necklace and get compliments on it all the time. The gold plating has not tarnished, and it has 3 different lengths to wear it. The quality is amazing as well. If you're wondering if you should get this, the answer is YES!
I wanted to find a high quality leather bag that wasn’t too pricey and this one went above and beyond my expectations. I’ve had it for over a year now and it looks as good as when I first got it. The leather is of an excellent quality and the craftsmanship is very good.
I bought this ring for my girlfriend and she loved it! The team at Joie jewelry was so helpful with choosing the piece and I will definitely return for more gifts in the near future.
Love how I feel when I’m wearing pieces from Uno de 50! This is not my first purchase from Joie Jewelry, it is my go-to jewelry store. I’m so glad they added this amazing brand to their selection!
I love joie jewelry! Their selection is amazing and the shipping is super fast. The packaging is impeccable and the delivery was super quick.
Love TOUS and this design is one of my favourites! Will be purchasing many more pieces soon
