Last Updated: September 2022

SHIPPING

1. Canadian and US orders 

Joie Jewelry offers FREE shipping within Canada and US on ALL ORDERS.

Joie Jewelry covers all customs duties and taxes for all US orders. You don't pay anything beyond the product price.

2. International (other than US and Canada) orders

Joie Jewelry offers FREE international shipping and insurance for orders over $250.

International orders totalling under $250 may be subject to fees, which will be calculated at checkout.

Please note that duties and/or taxes may be applicable on International Shipments. They are not the responsibility of Joie Jewelry.

3. Estimated delivery times 

• Standard shipping may take 3-5 days within Canada and the US.
• International shipping – delivery times vary.

A tracking number will be provided immediately upon shipment.

Orders over C $500 are shipped via Fedex and require a signature.

Orders below C $500 are shipped via Canada Post.

RETURNS

We are confident that you will love our jewelry. But if not, you can return/exchange it within 30 days following delivery, provided merchandise has not been worn, altered, engraved, or special-ordered. 

We even cover the return postage for all US/ Canadian orders. 

The return postage is covered up to $30 for international orders. 

All returns must be accompanied by a sales receipt, original packaging and a certificate of authenticity. 

CUSTOM WORK

Custom work may not be returned for exchange, credit or refund.

How to return your merchandise:

• Call us at + 1 647-822-9285 or email us at info@joiejewelry.ca
• We will email you a free return label.
• Carefully pack the merchandise, including the original packaging, certificate of authenticity and/or appraisal.
• Ship to Joie Jewelry: 220 Bloor Street West Toronto Ontario M5S 1T8
• Upon receiving your return, Joie Jewelry will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable exchange or refund.

If you have any questions, please contact the Toronto boutique at

+1 647 822 9285

Monday – Saturday 11:00 AM – 6:00 PM EST