SHIPPING & RETURNS

Last Updated: May 2021

 

SHIPPING

Joie Jewelry offers FREE Canada-wide shipping on ALL ORDERS.

Joie Jewelry offers FREE international shipping and insurance for orders over $250.

International orders totalling under $ 250 may be subject to fees, which will be calculated at check out.

  • Standard shipping may take 3-5 days within Canada and US.
  • International shipping – delivery times vary.

A tracking number will be provided immediately upon shipment.

Orders over C $ 250 are shipped via Fedex and require a signature.

Orders below C $ 250 are shipped via Canada Post.

Please note that duties and/or taxes may be applicable on International Shipments. They are not the responsibility of Joie Jewelry.

 

RETURNS

Merchandise that has been purchased online at joiejewelry.ca, or in person, will be accepted for refund or exchange within 30 days following delivery, provided merchandise has not been worn, altered, engraved, or special-ordered.

All returns must be accompanied by a sales receipt, original packaging and a certificate of authenticity. 

 

CUSTOM WORK

Custom work may not be returned for exchange, credit or refund.

 

How to return your merchandise:

  • Call us at + 1 647-822-9285 or email us at info@joiejewelry.ca
  • Carefully pack the merchandise, including the original packaging, certificate of authenticity and/or appraisal.
  • Ship to Joie Jewelry: 220 Bloor Street West Toronto Ontario M5S 1T8
  • Upon receiving your return, Joie Jewelry will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable exchange or refund.

If you have any questions, please contact the Toronto boutique at

+1 647 822 9285

Tuesday – Saturday 11:00 AM – 6:00 PM EST